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Lexmark created a Digital Twin of their Enterprise

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        Enablement

        Best-practice based

        Laser-focused Enablement

        Enablement Packages

        The following enablement packages are designed to enable you and your core team quickly, and making you self-sufficient. 

        Designer Enablement UPM-X Enablement
        Pricing
        on request
        6668

        on request
        7
        Enablement
        Duration
        The total amount of remote enablement will be distributed over multiple weeks for better consumption.
        5 days
        25 days
        Remote enablement
        The enablement is delivered through remote sessions.
        Best-practice advisory
        ins-pi Practice Consultants will provide best-practice advisory to keep the configuration in alignment with ServiceNow & market best-practices.
        Scope
        Initial configuration
        ACL configuration
        Realtime Indicators
        Views & Filters
        Shape libraries N/A
        Calculated fields N/A
        Configuration packaging & staging N/A
        Metamodel extensions
        Enable initial set of use-cases
        Data Migration
         

        Designer Enablement · 5 days

        The Designer Enablement Package supports the initial configuration of the Designer application for organizations to get started immediately with predefined budget. The enablement is delivered by ins-pi Practice Consultants and Technical Consultants following ServiceNow and market best-practices. 

        Concept & Specification Enablement Step Description Hours
        Session #1

        Kick-off & Introductions.
        Review use-cases, validate metamodel, entitlement & installation.
        Review support model.

        4
        Session #2 Review requirements for shape libraries, shapes, class definitions, cross-scope privileges, and access rights (ACLs). 4
        Session #3 Review requirements for class fields, relationship definitions, relationship fields, realtime indicators, global filters, global templates. 2
        Session #4 Review requirements for approval workflow, best practice process advisory, outcome review, planning next steps & deliverables. Q&A. 2
        Configuration & Implementation Metamodel Configure suggested relationships, class definitions, relationship definitions, class fields, relationship fields. 4
        Shape Libraries & Shapes Configure shape libraries and shapes. 4
        Realtime Indicators Configure realtime indicators and indicator breakdowns. 2
        Global Filters & Templates Configure global filters & templates. 2
        Access Rights (ACL) Configure access controls, groups and roles. 3
        Approval Workflow Configure custom approval workflow. 5
        Project Management Project management, status calls and interactions. 8

         

        UPM-X Enablement · 25 days

        The UPM-X Enablement Package supports the initial configuration of the UPM-X application for organizations to get started immediately with predefined budget and best-practice guidance. The enablement is delivered by ins-pi Practice Consultants and Technical Consultants following ServiceNow and market best-practices. 

        Preparation & Kick-off Enablement Step Description Hours

        Entitlement & Installation

        Initiate entitlement and support application installation on DEV, TEST, PROD.

        1

        Kick-off preparation

        Arrange kick-off meeting and complete all arrangements for enablement success.

        2

        Enablement
        Session #1

        Kick-off & introductions, entitlement & installation, support model, way of working & customer input, project organization and setup.

        2

        Enablement
        Session #2

        Review use-cases, metamodel and lifecycles.

        2

        Onboarding

        Completing onboarding requirements and accounts created for ins-pi members.

        1

        Core Configuration

        Metamodel documentation

        Document metamodel requirements incl. fields & relationships.

        12

        Metamodel implementation

        Enhance information model with additional fields and relationships.

        12

        Lifecycle phases

        Agree and configure lifecycle phases and styles.

        8

        Realtime Indicators

        Review, define & configure realtime indicators.

        4

        Forms & Lists 

        Review, agree and configure form/list layouts/process flow.

        14

        Application menu

        Define and configure menu, portal and navigation tree.

        8

        Testing

        Create test cases and test core configuration.

        8

        Packaging

        Create runbook & package configuration.

        4

        Enhanced Configuration

        Configuration

        Configure business rules/clients scripts/UI policies/Scheduled Jobs.

        8

        Calculated fields

        Configure calculated fields and algorithms.

        8

        Testing

        Create test cases and test core configuration.

        4

        Packaging

        Update runbook & package configuration.

        2

         Access Rights Configuration

        Specification

        Define user access & ACLs incl. read/write/visibility.

        4

        Configuration

        Setup user access & ACLs incl. fields per role/group.

        12

        Testing

        Create test cases and test core configuration.

        4

        Packaging

        Update runbook & package configuration.

        2

        Reports & Dashboards

        Specification

        Specify reports & dashboard (mockups)

        8

        Configuration

        Configure reports & dashboards

        16

        Packaging

        Update runbook & package configuration.

        2

        Deployment & Testing

        Deploy configuration on TEST

        Assist configuration deployment on TEST

        4

        Complete testing on DEV

        Configuration testing on TEST

        4

        Fixing

        Fix any issues

        8

        Deploy configuration on PROD

        Assist configuration deployment on PROD

        2

        Packaging

        Finalize solution documentation & configuration backup

        8

        Project Management

        Final presentation

        Final stakeholder presentation of project results

        2

        Weekly Status meetings

        Weekly status calls

        12

        Project Management

        Project management, status calls and interactions.

        12