Enablement

Best-practice based

Laser-focused Enablement

Enablement Packages

The following enablement packages are designed to enable you and your core team quickly, and making you self-sufficient. 

Designer Enablement UPM-X Enablement
Pricing
on request
6668

on request
7
Enablement
Duration
The total amount of remote enablement will be distributed over multiple weeks for better consumption.
5 days
25 days
Remote enablement
The enablement is delivered through remote sessions.
Best-practice advisory
ins-pi Practice Consultants will provide best-practice advisory to keep the configuration in alignment with ServiceNow & market best-practices.
Scope
Initial configuration
ACL configuration
Realtime Indicators
Views & Filters
Shape libraries N/A
Calculated fields N/A
Configuration packaging & staging N/A
Metamodel extensions
Enable initial set of use-cases
Data Migration
 

Designer Enablement · 5 days

The Designer Enablement Package supports the initial configuration of the Designer application for organizations to get started immediately with predefined budget. The enablement is delivered by ins-pi Practice Consultants and Technical Consultants following ServiceNow and market best-practices. 

Concept & Specification Enablement Step Description Hours
Session #1

Kick-off & Introductions.
Review use-cases, validate metamodel, entitlement & installation.
Review support model.

4
Session #2 Review requirements for shape libraries, shapes, class definitions, cross-scope privileges, and access rights (ACLs). 4
Session #3 Review requirements for class fields, relationship definitions, relationship fields, realtime indicators, global filters, global templates. 2
Session #4 Review requirements for approval workflow, best practice process advisory, outcome review, planning next steps & deliverables. Q&A. 2
Configuration & Implementation Metamodel Configure suggested relationships, class definitions, relationship definitions, class fields, relationship fields. 4
Shape Libraries & Shapes Configure shape libraries and shapes. 4
Realtime Indicators Configure realtime indicators and indicator breakdowns. 2
Global Filters & Templates Configure global filters & templates. 2
Access Rights (ACL) Configure access controls, groups and roles. 3
Approval Workflow Configure custom approval workflow. 5
Project Management Project management, status calls and interactions. 8

 

UPM-X Enablement · 25 days

The UPM-X Enablement Package supports the initial configuration of the UPM-X application for organizations to get started immediately with predefined budget and best-practice guidance. The enablement is delivered by ins-pi Practice Consultants and Technical Consultants following ServiceNow and market best-practices. 

Preparation & Kick-off Enablement Step Description Hours

Entitlement & Installation

Initiate entitlement and support application installation on DEV, TEST, PROD.

1

Kick-off preparation

Arrange kick-off meeting and complete all arrangements for enablement success.

2

Enablement
Session #1

Kick-off & introductions, entitlement & installation, support model, way of working & customer input, project organization and setup.

2

Enablement
Session #2

Review use-cases, metamodel and lifecycles.

2

Onboarding

Completing onboarding requirements and accounts created for ins-pi members.

1

Core Configuration

Metamodel documentation

Document metamodel requirements incl. fields & relationships.

12

Metamodel implementation

Enhance information model with additional fields and relationships.

12

Lifecycle phases

Agree and configure lifecycle phases and styles.

8

Realtime Indicators

Review, define & configure realtime indicators.

4

Forms & Lists 

Review, agree and configure form/list layouts/process flow.

14

Application menu

Define and configure menu, portal and navigation tree.

8

Testing

Create test cases and test core configuration.

8

Packaging

Create runbook & package configuration.

4

Enhanced Configuration

Configuration

Configure business rules/clients scripts/UI policies/Scheduled Jobs.

8

Calculated fields

Configure calculated fields and algorithms.

8

Testing

Create test cases and test core configuration.

4

Packaging

Update runbook & package configuration.

2

 Access Rights Configuration

Specification

Define user access & ACLs incl. read/write/visibility.

4

Configuration

Setup user access & ACLs incl. fields per role/group.

12

Testing

Create test cases and test core configuration.

4

Packaging

Update runbook & package configuration.

2

Reports & Dashboards

Specification

Specify reports & dashboard (mockups)

8

Configuration

Configure reports & dashboards

16

Packaging

Update runbook & package configuration.

2

Deployment & Testing

Deploy configuration on TEST

Assist configuration deployment on TEST

4

Complete testing on DEV

Configuration testing on TEST

4

Fixing

Fix any issues

8

Deploy configuration on PROD

Assist configuration deployment on PROD

2

Packaging

Finalize solution documentation & configuration backup

8

Project Management

Final presentation

Final stakeholder presentation of project results

2

Weekly Status meetings

Weekly status calls

12

Project Management

Project management, status calls and interactions.

12