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Accessing your ServiceNow data has never been more straightforward.
You can effortlessly translate complex interdependencies into dynamic diagrams, intricate models, compelling visualizations, or organized tables.

pattern Extension packs
FREELUCY Light Horizontal
FREELUCY is a visual relationship editor extending ServiceNow capabilities to create, remap and delete relationships easily. Its drag & drop simplicity will ensure that it can create only permitted.
Designer Light Horizontal
Designer enables end-to-end Design-Driven Transformation by seamlessly interacting with your existing processes through your diagrams, making it easy to bring your planned changes to life.
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Realtime Diagraming, Modeling on ServiceNow

Designer is a real-time diagraming and future-state modeling solution running 100% on the ServiceNow platform. It empowers EA professionals with real-time visual diagraming and current-state modeling based on real-time data from ServiceNow.

Designer is a real-time diagraming and modeling solution 100% built on the Now Platform. You have full access to your ServiceNow data to model the current state in your preferred industry notation. It also enables you to create future state elements and relationships which you can commit back to your ServiceNow repository in a controlled way. It keeps the diagram content automatically in sync with your ServiceNow data to show the gaps and achievements on the way to your target IT landscape. 

Heated maps, landscape diagrams, capability maps, network diagrams, business models, and more – right at your fingertips, without spending hours of data collection & verification.

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Save 1.7 FTE

Designer product sheet

Step into the future of Design-Driven Transformation

Why does ins-pi call Designer “the must-have solution”? It empowers employees with real-time visual diagraming and current-state modeling based on real-time data from ServiceNow. Working seamlessly with the CSDM/CMDB data model and custom extensions, it presents information in language that stakeholders will finally understand.

Are you using ServiceNow APM internally? We now have a product offering with ServiceNow – the APM & Designer Bundle.

Designer Success Stories


If you want to transform your organization, it has to happen at every level — including your internal processes. Discover how an accurate digital twin and process digitization helped Lexmark automate, simplify, and optimize its internal processes. 



Assisting patients in achieving the best health outcomes requires thinking outside the box and early adaptation to new technologies. See how a healthcare provider revitalized its processes through digital transformation.


Driving transformation in an enterprise requires the visibility of planned changes in Operations. At the same time, operational changes need to be reflected in future plans to make sustainable decisions in real-time. Learn what ServiceNow is doing.


Reasons to get Designer for your enterprise:

  • Single golden source for all diagrams and models in ServiceNow
  • Access and use all data and tables in ServiceNow in real-time
  • Drive transformation & change through diagrams
  • Track all changes with an audit trail and versioning
  • Low training and enablement effort
  • Fully web-enabled (no client installation required)
  • Transparent pricing for all users
  • Designed based on customer requirements
  • Entirely self-service & easy to use