Get for FREE

Knowledge Base

Relationship Editor
For You, For Free, Forever

Your FREE Solution for Effortless CI Relationship Management

FREELUCY is a Visual Relationship Editor designed to enhance ServiceNow’s capabilities, enabling you to create, remap, and delete relationships between Configuration Items (CIs) with speed and ease.

Understanding interdependencies across portfolios and maintaining an accurate CMDB is crucial for effective IT operations. We believe managing CI relationships should be intuitive and accessible—even for those who aren’t Enterprise Architects. That’s why we offer FREELUCY for free, empowering everyone to maintain clear and accurate CI relationships effortlessly.

Get FREELUCY for FREE

300% Increased Productivity

FREELUCY Product Sheet

In the fast-paced Information Age, businesses thrive on understanding interdependencies across processes, applications, technologies, and more. Accurate relationships form the backbone of impactful decision-making and comprehensive analysis.

Yet, editing CI relationships often feels like solving a complex puzzle—requiring deep expertise and familiarity with underlying metamodels. FREELUCY changes the game. Designed for simplicity, it empowers everyone from Enterprise Architects to Data Stewards to manage CI relationships effortlessly.

By streamlining relationship management, FREELUCY significantly boosts data quality, enabling sharper impact analyses and smarter decisions across your processes, applications, and technologies. It’s not just easier—it’s smarter.

Create Relationships

Fully Drag-n-Drop – Create relationships between CI elements via the simple drag & drop feature. It follows the ServiceNow CSDM data model and automatically shows you suggested relationships according to the underlying metamodel.

And FREELUCY will take care that you do not create relationships that don’t make sense!

FREELUCY-screenshot-1

The Story Behind FREELUCY

While looking to improve the user experience for our customers, we created a feature to create, remap, and delete relationships between CI elements. A very easy and visual editor that uses simple drag & drop.

All in all, we just wanted to create a simple feature that anyone using ServiceNow can use. This is our way of giving back to the ServiceNow community!

Is it Really For Free?

Yes! FREELUCY is using core ServiceNow functionalities with added enhancements. No tables are introduced; therefore, no ServiceNow licenses are required! So really, anyone from your organization can use it.

If you ask, "What’s in it for ins-pi?" the answer is pretty simple: We have been developing on the ServiceNow platform since 2015, and during this time, we got a lot from the ServiceNow community. Now, it’s time for us to give something back.