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FREELUCY is a visual relationship editor extending ServiceNow capabilities to create, remap and delete relationships easily. Its drag & drop simplicity will ensure that it can create only permitted.
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ServiceNow Relationship Editor

FREELUCY is a Visual Relationship Editor that extends ServiceNow’s capabilities to quickly create, remap, and delete relationships. Its drag & drop simplicity will ensure that it will create only allowed relationships.


Happy Customers


Increased Productivity


Completely Free

FREELUCY is a visual relationship editor that extends ServiceNow’s capabilities to create, remap and delete relationships between Configuration Items (CI) elements quickly. 

Relationships are essential to understand the interdependencies throughout portfolios and the overall CMDB relationships. We believe it should be easy and intuitive to maintain your CI relationships – even if you are not an Enterprise Architect! This is what we want to achieve by offering FREELUCY for free.

Get FREELUCY for free

300% increased productivity

FREELUCY product sheet

In today's Information Age, businesses need a deep understanding of the interdependencies across processes, applications, technologies, and more. Maintaining those relationships provides a basis for better impact analysis and decision-making.

Editing CI relationships can be tricky for end users and requires deep subject expertise and understanding of the underlying metamodel. FREELUCY is very easy to use for anyone from Enterprise Architects to Data Stewards. The data quality of your relationships will improve significantly, so that you can make better impact analysis across your processes, applications, technologies, and more.


Create Relationships

Fully Drag-n-Drop ­– Create relationships between CI elements via the simple drag & drop feature. It follows the ServiceNow CSDM data model and automatically shows you suggested relationships according to the underlying metamodel.

And FREELUCY will take care that you do not create relationships that don’t make sense!




Remap Relationships

Minimize clicks – Oops, you created the wrong relationship? You can easily remap it via the visual drag & drop. FREELUCY will show you all the places where you could put it. But, of course, only where it makes sense. This will all take you just one click!




Delete Relationships

Easy Superpower – Drag & drop the relationship you want to be deleted to the empty space around it. Deleting CI relationships in FREELUCY is that simple! But, of course, you can always review the changes before committing to them.  




The Story behind FREELUCY

While looking to improve the user experience for our customers, we created a feature to create, remap, and delete relationships between CI elements. A very easy and visual editor that uses simple drag & drop.

All in all, we just wanted to create a simple feature that anyone using ServiceNow can use. This is our way of giving back to the ServiceNow community!

Is it really for free?

Yes! FREELUCY is using core ServiceNow functionalities with added enhancements. No tables are introduced; therefore, no ServiceNow licenses are required! So really, anyone from your organization can use it.

If you ask, "What’s in it for ins-pi?" the answer is pretty simple: We have been developing on the ServiceNow platform since 2015, and during this time, we got a lot from the ServiceNow community. Now, it’s time for us to give something back.

It's your last chance!

Nah... Not really. But you knew that. We will leave this button here for you when you are ready: