| Admin Training | Train the Trainer | Custom Training | |
|---|---|---|---|
| Pricing |
on request 6668 |
on request 7 |
on request 29 |
| Training Content | |||
| Duration The total amount of remote training can be split and distributed over multiple days for better consumption. |
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| Number of Attendees This is a great place to add a bit of extra information about the feature. |
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| Training Materials Powerpoint Training Materials will be provided. |
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| Scope | |||
| Target attendees | |||
| Application | |||
 FREELUCY |
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 Designer |
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 UPM-X |
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Training
Best-practice based
High-efficiency Trainings
Admin Training & Train the Trainer
The following professional services training packages are designed to quickly enable you and your core team to make you self-sufficient. Training does not include any configuration or enablement services!
Designer / UPM-X Admin Trainings · 4 Hours
The Admin Trainings are designed for internal and external ServiceNow and application admins a to provide the understanding and confidence about the application architecture, installation, configuration and support.
| Admin Training Step | Description | Minutes |
| Introductions | Personal introductions of all participants. | 15 |
| Overview | Understand product positioning, proposition, and value to the organization. | 30 |
| Application Architecture | Review application architecture and interdependencies to ServiceNow as a certified, scoped application. | 15 |
| Installation & Updates | Understand license entitlement, installation and update procedures of application. | 10 |
| Configuration Migration & Staging | Share best-practices around application configuration packaging and staging across other ServiceNow instances | 10 |
| Support Model | Understand support model and derive internal processes for 1st and 2nd level support. Learn when to involve ins-pi for 3rd level support and logging cases. | 10 |
| BREAK | Coffee Break | 15 |
| Configuration Steps | Learn the initial and extended configuration steps and how to configure the application for best internal usage. | 120 |
| Feedback and Q&A | Wrap-up training with participants feedback and any open questions. | 15 |
Designer Train the Trainer · 8 Hours
The Designer Train the Trainer training is targeted for the core team of application users, who will train additional internal users within the organization
| SESSION #1 (4h) | Training Step | Description | Minutes |
| Introductions | Personal introductions of all participants. | 15 | |
| Overview | Learn the core elements and architecture of the Designer application including terms & definitions, user interface and navigation. | 45 | |
| Core Configuration | Understand basic concepts of Designer configuration and their importance for using the application. | 30 | |
| Working with Diagrams | Learn basic usage to open, save, export, clone, search and present diagrams. | 30 | |
| BREAK | Coffee Break | 15 | |
| Visual Modeling Basics | Learn Designer modeling basics using shapes, relationships, formatting, templates and layers. | 30 | |
| EXERCISE 1 | Create your first Diagram based on visual modeling basics. | 30 | |
| Realtime Data Modeling | Learn how to access ServiceNow data by using the repository browser and extend relationships, hierarchy and reference fields. | 30 | |
| SESSION #2 (4h) | Session #1 Recap | Summary of Session #1 and Q&A | 15 |
| Future State Modeling | Create future state elements & relationships and use the content browser (Class & Relationship Fields) | 45 | |
| EXERCISE 2 | Create Diagram with future state elements & relationships | 15 | |
| Enhanced Visuals | Create enhanced visuals e.g. Hierarchy Maps, Stack Views with realtime indicators | 30 | |
| EXERCISE 3 | Create enhanced visuals with realtime indicators | 15 | |
| BREAK | Coffee Break | 15 | |
| Change the Reality | Approve Diagrams and commit future state elements & relationships into ServiceNow. | 30 | |
| Enhanced Features | Global & personal filters, HOP, Open in Designer, Presentation mode, collaboration functionality, hyperlinks and more. | 30 | |
| Access Rights & Sharing | Learn about the ACLs, contributors & consumers sharing options. | 15 | |
| EXERCISE 4 | Create a Diagram comprising all key features of Designer. | 30 | |
| Feedback and Q&A | Wrap-up training with participants feedback and any open questions. | 15 |
UPM-X Train the Trainer · 8 hours
The UPM-X Train the Trainer training is targeted for the core team of application users, who will train additional internal users within the organization
| SESSION #1 (4h) | Training Step | Description | Minutes |
| Introductions | Personal introductions of all participants. | 15 | |
| Overview | Learn the core elements and architecture of the UPM-X application including terms & definitions, and extended metamodel based on ServiceNow CSDM. | 75 | |
| Core Configuration | Understand basic concepts of UPM-X configuration and their importance for using the application. | 15 | |
| BREAK | Coffee Break | 15 | |
| Access Rights & Sharing | Learn about the ACLs, roles and groups. | 30 | |
| User Interface | Learn the user interface and navigation concepts. | 30 | |
| Relationship Management | Learn how to create, remap, and delete relationships in UPM-X. Maintain white/black lists for different user groups. | 30 | |
| EXERCISE 1 | Create a Business Application, complete mandatory fields and create relationships to other objects. | 30 | |
| SESSION #2 (4h) | Session #1 Recap | Summary of Session #1 and Q&A | 15 |
| Data Governance | Introduction to ins-pi Data Governance Framework and use of the Data Governance Cockpit. | 45 | |
| Lifecycle & Roadmap Planning | Understand the lifecycle management concepts and how to maintain lifecycle information to create roadmaps. | 30 | |
| Cost & KPI Management | Learn to manage and track cost and KPIs in UPM-X | 30 | |
| BREAK | Coffee Break | 15 | |
| Rollups | Learn how to create and use UPM-X rollups for minimum, maximum, average and sum values. | 15 | |
| Reports & Dashboards | Learn how to consume and create reports & dashboards | 45 | |
| EXERCISE 2 | Create lifecycles, roadmaps, costs, KPIs and reports | 30 | |
| Feedback and Q&A | Wrap-up training with participants feedback and any open questions. | 15 |