Training

Best-practice based

High-efficiency Trainings

Admin Training & Train the Trainer

The following professional services training packages are designed to quickly enable you and your core team to make you self-sufficient. Training does not include any configuration or enablement services!

Admin Training Train the Trainer Custom Training
Pricing
on request
6668

on request
7

on request
29
Training Content
Duration
The total amount of remote training can be split and distributed over multiple days for better consumption.
4 hours
8 hours
on demand
Number of Attendees
This is a great place to add a bit of extra information about the feature.
5
10
10+
Training Materials
Powerpoint Training Materials will be provided.
Scope
Target attendees
ServiceNow & Designer admins responsible to install, update and configure the application.
Endusers who will use the application to create, read and delete content.
any users and stakeholders
Application
FREELUCY
Designer
UPM-X
 

Designer / UPM-X Admin Trainings · 4 Hours

The Admin Trainings are designed for internal and external ServiceNow and application admins a to provide the understanding and confidence about the application architecture, installation, configuration and support.

Admin Training Step Description Minutes
Introductions Personal introductions of all participants. 15
Overview Understand product positioning, proposition, and value to the organization. 30
Application Architecture Review application architecture and interdependencies to ServiceNow as a certified, scoped application. 15
Installation & Updates Understand license entitlement, installation and update procedures of application. 10
Configuration Migration & Staging Share best-practices around application configuration packaging and staging across other ServiceNow instances 10
Support Model Understand support model and derive internal processes for 1st and 2nd level support. Learn when to involve ins-pi for 3rd level support and logging cases. 10
BREAK Coffee Break 15
Configuration Steps Learn the initial and extended configuration steps and how to configure the application for best internal usage. 120
Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15

 

Designer Train the Trainer · 8 Hours

The Designer Train the Trainer  training is targeted for the core team of application users, who will train additional internal users within the organization

SESSION #1 (4h) Training Step Description Minutes
Introductions Personal introductions of all participants. 15
Overview Learn the core elements and architecture of the Designer application including terms & definitions, user interface and navigation. 45
Core Configuration Understand basic concepts of Designer configuration and their importance for using the application. 30
Working with Diagrams Learn basic usage to open, save, export, clone, search and present diagrams. 30
BREAK Coffee Break 15
Visual Modeling Basics Learn Designer modeling basics using shapes, relationships, formatting, templates and layers.  30
EXERCISE 1 Create your first Diagram based on visual modeling basics. 30
Realtime Data Modeling Learn how to access ServiceNow data by using the repository browser and extend relationships, hierarchy and reference fields. 30
SESSION #2 (4h) Session #1 Recap Summary of Session #1 and Q&A 15
Future State Modeling Create future state elements & relationships and use the content browser (Class & Relationship Fields) 45
EXERCISE 2 Create Diagram with future state elements & relationships 15
Enhanced Visuals Create enhanced visuals e.g. Hierarchy Maps, Stack Views with realtime indicators 30
EXERCISE 3 Create enhanced visuals with realtime indicators 15
BREAK Coffee Break 15
Change the Reality Approve Diagrams and commit future state elements & relationships into ServiceNow. 30
Enhanced Features Global & personal filters, HOP, Open in Designer, Presentation mode,  collaboration functionality, hyperlinks and more. 30
Access Rights & Sharing Learn about the ACLs, contributors & consumers sharing options. 15
EXERCISE 4 Create a Diagram comprising all key features of Designer. 30
Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15

 

UPM-X Train the Trainer · 8 hours

The UPM-X Train the Trainer  training is targeted for the core team of application users, who will train additional internal users within the organization

SESSION #1 (4h) Training Step Description Minutes
Introductions Personal introductions of all participants. 15
Overview Learn the core elements and architecture of the UPM-X application including terms & definitions, and extended metamodel based on ServiceNow CSDM. 75
Core Configuration Understand basic concepts of UPM-X configuration and their importance for using the application. 15
BREAK Coffee Break 15
Access Rights & Sharing Learn about the ACLs, roles and groups. 30
User Interface Learn the user interface and navigation concepts. 30
Relationship Management Learn how to create, remap, and delete relationships in UPM-X. Maintain white/black lists for different user groups. 30
EXERCISE 1 Create a Business Application, complete mandatory fields and create relationships to other objects. 30
SESSION #2 (4h) Session #1 Recap Summary of Session #1 and Q&A 15
Data Governance Introduction to ins-pi Data Governance Framework and use of the Data Governance Cockpit. 45
Lifecycle & Roadmap Planning Understand the lifecycle management concepts and how to maintain lifecycle information to create roadmaps. 30
Cost & KPI Management Learn to manage and track cost and KPIs in UPM-X 30
BREAK Coffee Break 15
Rollups Learn how to create and use UPM-X rollups for minimum, maximum, average and sum values. 15
Reports & Dashboards Learn how to consume and create reports & dashboards 45
EXERCISE 2 Create lifecycles, roadmaps, costs, KPIs and reports 30
Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15