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Lexmark created a Digital Twin of their Enterprise

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    See how ServiceNow is using ins-pi Designer internally

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        Training

        Best-practice based

        High-efficiency Trainings

        Admin Training & Train the Trainer

        The following professional services training packages are designed to quickly enable you and your core team to make you self-sufficient. Training does not include any configuration or enablement services!

        Admin Training Train the Trainer Custom Training
        Pricing
        on request
        6668

        on request
        7

        on request
        29
        Training Content
        Duration
        The total amount of remote training can be split and distributed over multiple days for better consumption.
        4 hours
        8 hours
        on demand
        Number of Attendees
        This is a great place to add a bit of extra information about the feature.
        5
        10
        10+
        Training Materials
        Powerpoint Training Materials will be provided.
        Scope
        Target attendees
        ServiceNow & Designer admins responsible to install, update and configure the application.
        Endusers who will use the application to create, read and delete content.
        any users and stakeholders
        Application
        FREELUCY
        Designer
        UPM-X
         

        Designer / UPM-X Admin Trainings · 4 Hours

        The Admin Trainings are designed for internal and external ServiceNow and application admins a to provide the understanding and confidence about the application architecture, installation, configuration and support.

        Admin Training Step Description Minutes
        Introductions Personal introductions of all participants. 15
        Overview Understand product positioning, proposition, and value to the organization. 30
        Application Architecture Review application architecture and interdependencies to ServiceNow as a certified, scoped application. 15
        Installation & Updates Understand license entitlement, installation and update procedures of application. 10
        Configuration Migration & Staging Share best-practices around application configuration packaging and staging across other ServiceNow instances 10
        Support Model Understand support model and derive internal processes for 1st and 2nd level support. Learn when to involve ins-pi for 3rd level support and logging cases. 10
        BREAK Coffee Break 15
        Configuration Steps Learn the initial and extended configuration steps and how to configure the application for best internal usage. 120
        Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15

         

        Designer Train the Trainer · 8 Hours

        The Designer Train the Trainer  training is targeted for the core team of application users, who will train additional internal users within the organization

        SESSION #1 (4h) Training Step Description Minutes
        Introductions Personal introductions of all participants. 15
        Overview Learn the core elements and architecture of the Designer application including terms & definitions, user interface and navigation. 45
        Core Configuration Understand basic concepts of Designer configuration and their importance for using the application. 30
        Working with Diagrams Learn basic usage to open, save, export, clone, search and present diagrams. 30
        BREAK Coffee Break 15
        Visual Modeling Basics Learn Designer modeling basics using shapes, relationships, formatting, templates and layers.  30
        EXERCISE 1 Create your first Diagram based on visual modeling basics. 30
        Realtime Data Modeling Learn how to access ServiceNow data by using the repository browser and extend relationships, hierarchy and reference fields. 30
        SESSION #2 (4h) Session #1 Recap Summary of Session #1 and Q&A 15
        Future State Modeling Create future state elements & relationships and use the content browser (Class & Relationship Fields) 45
        EXERCISE 2 Create Diagram with future state elements & relationships 15
        Enhanced Visuals Create enhanced visuals e.g. Hierarchy Maps, Stack Views with realtime indicators 30
        EXERCISE 3 Create enhanced visuals with realtime indicators 15
        BREAK Coffee Break 15
        Change the Reality Approve Diagrams and commit future state elements & relationships into ServiceNow. 30
        Enhanced Features Global & personal filters, HOP, Open in Designer, Presentation mode,  collaboration functionality, hyperlinks and more. 30
        Access Rights & Sharing Learn about the ACLs, contributors & consumers sharing options. 15
        EXERCISE 4 Create a Diagram comprising all key features of Designer. 30
        Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15

         

        UPM-X Train the Trainer · 8 hours

        The UPM-X Train the Trainer  training is targeted for the core team of application users, who will train additional internal users within the organization

        SESSION #1 (4h) Training Step Description Minutes
        Introductions Personal introductions of all participants. 15
        Overview Learn the core elements and architecture of the UPM-X application including terms & definitions, and extended metamodel based on ServiceNow CSDM. 75
        Core Configuration Understand basic concepts of UPM-X configuration and their importance for using the application. 15
        BREAK Coffee Break 15
        Access Rights & Sharing Learn about the ACLs, roles and groups. 30
        User Interface Learn the user interface and navigation concepts. 30
        Relationship Management Learn how to create, remap, and delete relationships in UPM-X. Maintain white/black lists for different user groups. 30
        EXERCISE 1 Create a Business Application, complete mandatory fields and create relationships to other objects. 30
        SESSION #2 (4h) Session #1 Recap Summary of Session #1 and Q&A 15
        Data Governance Introduction to ins-pi Data Governance Framework and use of the Data Governance Cockpit. 45
        Lifecycle & Roadmap Planning Understand the lifecycle management concepts and how to maintain lifecycle information to create roadmaps. 30
        Cost & KPI Management Learn to manage and track cost and KPIs in UPM-X 30
        BREAK Coffee Break 15
        Rollups Learn how to create and use UPM-X rollups for minimum, maximum, average and sum values. 15
        Reports & Dashboards Learn how to consume and create reports & dashboards 45
        EXERCISE 2 Create lifecycles, roadmaps, costs, KPIs and reports 30
        Feedback and Q&A Wrap-up training with participants feedback and any open questions. 15