Accessing your ServiceNow data has never been more straightforward. You can effortlessly translate complex interdependencies into dynamic diagrams, intricate models, compelling visualizations, or organized tables.
Lexmark continued its digital transformation from the traditional Shared Services Center (SSC) model to a Global Business Services (GBS) group. A unified governance of activities by end-to-end processes would set Lexmark up for a more agile and sustainable future.
However, Frustrating complexities were hindering transformation and agility.
Under the leadership of Vincent Lacour, Global Business Services - Digital Transformation Director at Lexmark, the GBS unit accelerated its digital transformation to shift toward value creation. A unified governance of activities by end-to-end processes would set Lexmark up for a more agile and sustainable future. And this is where process digitization came into play.
With an accurate real-time model to help them confidently make business decisions, Vincent and his GBS team now looked to ins-pi’s Designer to help them model process changes across their entire enterprise. Designer offered Vincent and his team:
Single source of truth
Real-time modeling and diagramming
Benefiting Positively Across the Business Processes
After digitizing its processes through Designer, Lexmark is now benefiting positively across its entire business processes with:
If you want to see how Vincent Lacour and his team used process digitization with in-depth examples, watch our on-demand webinar here.
This webinar covers how ins-pi solutions are used to create a process framework that encapsulates high-level value stream definitions down to user-level keystroke actions inside of standard work instructions.